Most implementations focus exclusively on the technical setup while ignoring the human and process elements. Tools get configured, but teams don’t adapt their behaviors, processes aren’t actually optimized, and the fundamental problems remain. Our three-part approach (Tools + Systems + Habits) addresses all dimensions of successful implementation, which is why our clients see 90%+ adoption rates compared to the industry average of around 40%.

PM tool companies typically provide basic setup assistance focused on their platform’s features. Our implementation is fundamentally different in three ways: 1) We start with your business needs, not the tool’s capabilities; 2) We design complete workflows and processes, not just tool configurations; and 3) We focus on lasting behavior change and adoption, not just initial setup. Think of it as the difference between having a carpenter install a hammer for you versus having an architect design and build your entire house.

This is extremely common. Our Existing System Optimization service is specifically designed to revitalize implementations that aren’t delivering results. In many cases, the problem isn’t the tool itself but how it’s been configured and adopted. We’ll assess your current setup, identify the gaps, and transform it into a system that actually works for your team. Often, we can do this without losing any of your existing data or disrupting your operations.

Adoption is built into every phase of our implementation, not added as an afterthought. We start by involving key team members in the discovery and design phases, creating early buy-in. Our build phase incorporates user experience best practices to ensure the system is intuitive. And finally, we implement habit-formation techniques and accountability systems that sustain adoption long after the initial excitement fades.

Our clients typically see three levels of ROI: First, immediate time savings from reduced administrative work (15-20 hours per person per month); second, error reduction and quality improvements from standardized processes (typically 30-50% fewer mistakes); and third, strategic advantages from better visibility and faster execution (often measured in weeks saved per project). One client calculated their implementation ROI at 734% within the first year, primarily through time savings and the ability to handle more projects with the same team size.